Terms and Conditions:

Bookings

1. No booking will be valid unless a payment has been made and you have received a confirmation email.
2. A deposit of 10% of the total cost is required 10 days from the date of the invoice. Full payment for the apartment is required 4 weeks before the start of your stay. Delay in either payment will constitute cancellation of the booking by you.
3. A 100 Euro damage deposit is required 4 weeks before the start of your stay. This is required to cover any damage to the property or contents or loss during the rental period. This will be returned to you after your stay if no damage to the apartment is caused.
4. Kurtax (local tourist tax) is collected together with the rental payment and paid for you by our local manager. The Kurtax is charge at 2.21 Euro per adult per day.
5. Payments in Sterling shall be calculated at the time of booking using the exchange rate published on the BBC website.

Contract

6. Once a booking has been made and payment is received, the booking is firm and a booking confirmation will be sent to you by e-mail or post at request.
7. You will be responsible for maintaining the property, furniture, finishing's and equipment in the same state as at the commencement of your stay.
8. The owner will not be liable to you for any loss, damage or injury incurred at the property, or through use of any equipment or facilities, other than death or personal injury arising as a consequence of the negligence of the owner. Insurance for this is not included in the rental price. Insurance to cover any loss or damage or injury of your party and valuables is not included in the rental price.
9. The owner will not be liable to you for any defect or stoppage in the supply of public services, or for any temporary defect in the property or any loss, damage or injury beyond the control of the owner.
10. Under no circumstances will the owner's liability exceed the amount paid by the tenant for the rental period.

Cancellation

11. Holiday cancellation insurance is not included in the rental.
12. Any cancellation of booking must be made in writing (by post or e-mail). The date the cancellation is received being the cancellation date.
13. The 10% payment at the time of booking is non refundable.
14. Bookings cancelled more than 2 weeks before arrival date will receive a 50% refund of the cost of your stay.
15. Money will not be refunded where bookings are cancelled within 2 weeks of arrival date.

Arrival and Departure

16. The apartment will be ready for you to arrive at 3pm on the first day of your stay.
17. Guests shall vacate the apartment by 10am on the last day of your stay. You shall take all your belongings with you and post the key in the letter box on the outside of the apartment.

Bed Linen and Final Cleaning

18. Two single duvets and two pillows are provided for each double bed in each bedroom and the sofa bed in the lounge. We can supply a cot for babies at request before your arrival. All bed linen will be provided for your stay.
19. Towels are provided for use in the apartment only. If you wish to use the local wellness activities, please bring your own towels.
20. Final cleaning of the apartment is included in the cost of the apartment.

Miscellaneous

21. Every effort is made to ensure your stay is enjoyable. If you have cause for complaint you must bring it to the attention of our local manager immediately so that a remedy may be sought. The contact details for our local manager will be given to you before you arrive and are also in the apartment.
22. Strictly no smoking inside the property. Anyone found smoking inside the apartment will be made to leave immediately without any refund.
23. You will use the path from the apartment to Reitlpromenade entirely at your own risk.